Contact Stonewater Water Restoration

What should Stonewater homeowners do in the first hour after a leak?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• If the water is coming from a pipe or an appliance, close the nearest shutoff valve or the main valve for the house.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will we ask when you call about water damage in Stonewater?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• What started it, if you know, like a burst pipe or rain coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How big the wet area is, even if it's a rough guess.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Whether someone will be home to let the crew in.
• The name of your insurance company, if you've already decided to file.
• If the furnace or water heater got wet.

It's fine to guess on any of these, and the crew will confirm the details on site.

What should you expect when the crew shows up in Stonewater?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Which details about Stonewater homes help the crew plan?

Older homes and newer ones leak in different places, and the crew plans the visit around what you tell us. A basement home hides water in different places than a crawl space home, so tell us which you have. Tell the person who answers what you know, and the crew will take it from there.

Which neighborhoods and nearby towns does this number cover?

This number covers all of Stonewater.

We also take calls from nearby Lake Stonebridge, Windermere, Spyglass Falls, Sand Creek Woods, Hawthorns, Sagamore, Geist and Somerset. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. You can read more about water damage restoration in Stonewater.

What do people ask before calling about water damage in Stonewater?

Which company stands behind this page?

Stonewater Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

The Indiana Chamber's 2025 Best Places to Work list included it in the small companies group. Aaron was a guest on FOX59's Indy Now in January 2026, talking about water restoration and how to protect your home. On WISH-TV's Life.Style.Live, the company has talked about its community work, like its yearly back to school backpack giveaway. Call the number on this page any time to reach the team.